Employees form a vital component of every change process Introduction

Employees form a vital component of every change process in an organization.   International Business Machines Corporation focuses on two transformational imperatives.  International Business Machines Corporation enables the transformation of the workforce into high performance, innovation and productivity of the institution. High performance helps businesses to thrive and survive the problems affecting changes in the transformation of the business, (Herbert, 2011). Business model transformation and process optimization offer the control of services and operations from the point of the business. Although, this is a consensus, organizations continue to struggle with the issue of employees’ resistance during changes. Given that change has become a necessity in modern organizations, it is imperative to understand how to manage employees change resistance.
 International Business Machines Corporation has been able to change most of its operation to suit the innovative individuals in the workforce. Motto of International Business Machines Corporation has been the building of a smarter planet. Open technologies and high-value solutions help in the management and delivery of integration and innovation of the clients. Changes within the commoditized businesses and acquiring over 60 companies within the past five years have assured the complement and scale of portfolio offerings and products. Another change has been on the shifting of the geographical mix for the organization. Changes have allowed the strengthening of the virtualization measures, information on demand, service-oriented architecture and business consulting. Change is a common thread that integrates into the fabric of personal and professional lives.  Change occurs in the physical environment, and the way organizations are structured, political and economic environment and also social norms and values, (Herbert, 2011).  Organizational development efforts bring about change within organizations and teams.  Globalization has opened numerous opportunities and market for organizations. However, the increasing diverse markets have varied c needs and expectations that organizations must understand. Organizational change helps organizations optimize performance. 
Change occurs as a reaction to the ever-changing environment.  In proactive situations, change is triggered by progressive managers.  International Business Machines Corporation focuses on enabling organizational growth, enabling productivity and enabling cultural changes. Enablement of growth has made the firm to offer growth market leadership, acquisitions and mergers proposal, client value and focus and superior sales enablement. Another focus area for the changes has been on enabling productivity. Information Technology enablement, business process excellence and globally shared services have offered the sustained strength of International Business Machines Corporation in the global Market. International Business Machines Corporation has invested in collaborative innovations, value-based culture and transformational leadership.
 Researchers have offered varied change theories including teleological, and life-cycle and dialectical theories have been developed to explain causes of organizational changes. According to the teleological theory, organizational change is a continuous attempt to achieve an ideal state through continuous processes of setting goals, executing goals, evaluation and restructuring,(Herbert, 2011).  The life-cycle theory states that organizations are entities that depend on the external environment, which undergoes through stages of birth, growth, maturation and declination.   The dialectical theory hypothesizes that organizations are as multicultural societies with opposing values. 
Scope:
 The research focuses on the evaluation of the employee’s role for the change process.  Employee role for the change process will be assessed in the literature review. Importance of employees, Role of Human Resource in Change transformation and Employee’s Resistance to change will be assessed in the evaluation of the change process research.  International Business Machines Corporation case study will assess the corporate change process for change drivers, International Business Machines organization and Workforce transformation. Change drivers and Workforce Management Initiative (WMI) for International Business Machines Corporation will be evaluated in the literature review. Research methodology will evaluate the application of the systematic review of the organization. Discussion section will evaluate of the employee’s role for the change process on International Business Machines Corporation. Conclusion will recap on the information needed for the management.
Purpose:
The purpose of the study is to investigate how successful multinationals have been able to manage change resistance among employees. The case study analysis will track how IBM, one of the largest Information Technology Company in the UK managed to transform its operation and maintain an innovative workforce. It is projected that the case study will provide key themes in the management of human resources during the change process.
Hypothesis
This case study uses a single, embedded case study design.  According to Yin (2009) the decision to conduct a single-case study, as oppose to multiple studies, can be rationalized as suitable by its uniqueness or revelation.  A unique case study should provide rare case that is worth investigation.  A revelatory case study involves the problem.
The following hypothesis will be used to explore the change process of IBM.
 H1: International Business Machines Corporation commitment, change-related communication and participation predicts the success of organizational change process
H2: Abrupt planning has led to International Business Machines Corporation state of being unsuccessful in the management of the organizational change process.

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