Employees form a vital component of every change process Introduction
Employees form a vital component of every change process in an organization. International Business Machines Corporation focuses on two transformational imperatives. International Business Machines Corporation enables the transformation of the workforce into high performance, innovation and productivity of the institution. High performance helps businesses to thrive and survive the problems affecting changes in the transformation of the business, (Herbert, 2011). Business model transformation and process optimization offer the control of services and operations from the point of the business. Although, this is a consensus, organizations continue to struggle with the issue of employees’ resistance during changes. Given that change has become a necessity in modern organizations, it is imperative to understand how to manage employees change resistance. International Business Machines Corporation has been able to change most of its operation to suit the inn...